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This is a story about how a laundry brand, caught napping by the speed of premiumisation in the marketplace, woke up and leapfrogged its way to leadership. By allowing the agency to conceptualise a new kind of fragrance and market it in a ground-breaking way, Comfort fabric conditioner moved from laundry cupboards to women’s handbags, from supermarket aisles to Sephora’s shelves. This sweet-smelling engine of growth has already generated an incremental EUR 5 million since its launch, raised brand perception scores to their highest level ever, and probably really annoyed the parfumiers at Dior when it pushed them to number two.